Contact support
Support answers in the chat on the website and in the Telegram bot. The more precisely you describe the question, the faster the answer.
Where to write
- Website chat
- The chat button at the bottom of the website’s pages, including this documentation.
- Telegram bot
- @IntelgramAIBot. In the dashboard it’s always at hand — the “Support bot” link in the side menu.
- Channel
- Platform news and updates — the “Channel” link, also in the side menu.
There are “Contact support” buttons in the dashboard itself too, wherever you can’t do without support: turning on the API, a delay in account delivery.
What to include
- A link from the dashboard to what your question is about: a campaign, list, script or dialog.
- What you did and what you expected to see.
- A screenshot if something looks wrong.
Never share API keys or codes from emails with anyone. Support doesn’t need them.