Reference

Campaign statuses, audit problems, the statuses of people in the campaign audience, and dialog marks.

Campaign statuses

Status	New people	Replies and follow-ups
Active	Takes them on, within the schedule window and the limits	Yes
Paused	No	Yes
Needs attention	No, until the critical problem is solved	Depends on the problem
Stopped	No	No

Problem	What to do
Critical — the campaign doesn’t work
Script not set	Connect a script
Script is not ready to run	Get the script to “ready” — what that means
Audience not set	Connect a list
Accounts not assigned	Assign accounts
Insufficient balance	Out of tokens for AI replies in dialogs. Buy more tokens and the campaign resumes on its own
Schedule is misconfigured	Check the timezone and the send window
Campaign blocked	Contact support
Need attention — the campaign works, but slower or will stop soon
Audience exhausted	Everyone who could be messaged already has been — add people to the list or loosen “Who to message”
For information — working as intended
Daily limit reached	Nothing: it continues tomorrow. Or raise the limit in the schedule
Outside the sending schedule	Nothing: it continues when the window opens
Total limit reached	The launch has used up its limit. To continue, stop and start with a new one
All accounts have reached their limits	Nothing: the accounts will rest. Or assign more

Status	Meaning
The dialog is underway
In queue	In the outreach queue — no dialog yet
Queued to send	The dialog exists, the first message is waiting its turn
Sending	Sending is in progress, waiting for Telegram to confirm
Sent	The message was delivered; the person hasn’t replied yet
Read	The person opened the conversation
Replied	The person replied at least once
Lead awaiting reply	The person wrote last — the next reply is ours
Handled manually	The dialog is in manual mode
Completed	The dialog is closed: the script reached its end or it was finished by hand
Blocked us	The person blocked the sender
Couldn’t or didn’t need to write
Filtered out	Doesn’t pass the “Who to message” conditions
Not a user	It’s a chat, a channel or a bot
Unreachable	No username and no phone — no way to write
Not found	No such person was found in Telegram
Premium only	The person accepts messages only from Premium accounts
Paid messages	The person has paid incoming messages — delivery requires paying in Stars
Duplicate in list	The same person is already on the list
Duplicate in group	The person is already in another campaign of this group
Duplicate in campaign	This person has already been messaged in this campaign
All accounts already wrote	Every account in the campaign has already written to this person
System error	Sending failed because of an error on our side