FAQ
Short answers to the most common questions. Details are behind the links.
Accounts
Can I connect my own accounts?
No. Only accounts prepared by the platform are used: they’re tuned to the limits and get banned less often. Your own account would most likely be lost.
Are banned accounts replaced?
The limits are set so that the risk of bans is minimal. Accounts are replaced only after mass failures — for example, because of changes on Telegram’s side. A ban for breaking the rules isn’t compensated.
Why isn’t an account working in a campaign?
Most often it hasn’t been set up or has a restriction on it. The account’s status tells you — what each one means.
Package and tokens
What does the rental include?
Ready-to-work accounts for 30 days — outreach, data collection and API access within the package limits — plus tokens for each account.
Can I try it first?
Yes, there’s a one-week trial with one account. To keep working, you need to pay for a month — how it works.
What are tokens spent on?
On list work — checks, parsing, filling variables with AI — and on every AI request: in script messages, in text randomization, in the sandbox. Sending messages doesn’t cost tokens. More.
What happens if I run out of tokens?
Audience tasks won’t start, and campaigns where AI writes the replies stop with an “Insufficient balance” problem. Buy more tokens and the campaigns continue on their own.
What happens if I don’t renew the package?
The accounts are switched off but stay yours for a grace period — renew in time and everything carries on. After that the accounts are detached and the remaining tokens expire. Conversation history and metrics stay in the dashboard. More.
Campaigns
The campaign is running but not writing
Open the campaign’s Overview — the audit shows the reason: outside the schedule window, the daily limit, accounts resting, the audience is exhausted. All reasons.
Will a campaign write to the same person twice?
No. A campaign won’t write to someone it has already written to, even after a restart.
How do I reply to a hot lead myself?
In the campaign’s Messages tab — manual mode. It’s one-way: from then on you handle the dialog.
Data
Where do I get people to message?
Upload your own base with usernames or phone numbers, or find topic chats and collect their members. How to add contacts.
Can I export the results?
Yes: the audience list and the campaign audience with statuses and conversions — as CSV. How to export.