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Reference

Account statuses, restrictions, package membership and limits on one page.

Account statuses

If several apply, the one highest in the list is shown.

StatusMeaningWhat to do
BannedTelegram banned the accountNothing: it’s excluded from campaigns and isn’t renewed
Preparation failedA setup step didn’t go throughRetry in the row or in the card
PreparingA profile template is being appliedWait
Not decoratedNo template appliedApply a template
RestrictedA restriction is in effectWait — the time is shown in the card
ActiveWorks in campaigns—

Instead of Active, the status is Renewal required if the package isn’t paid. Next to the status there may be “Applying decoration” and “Decoration failed” marks.

Restrictions

RestrictionDuration
Flood waitUntil the time Telegram set
Account restrictionUntil the action limit recovers
Account not readyNo end date, until the cause is gone

Account in the package

MarkMeaning
IncludedWill be renewed with the package
ExcludedWorks until the end of the period and won’t be in the next invoice. The account card says “Removal scheduled”
Banned, excludedBanned by Telegram and not renewed
PackageMeaning
ActivePaid; the accounts work
Trial accessA trial until the date shown
Expired, renewal requiredGrace period: the accounts are yours but don’t work

Limits

WhatHow much
First and last name in a templateUp to 64 characters per variant
AboutUp to 70 characters per variant
Template nameUp to 128 characters
Photos per setUp to 5
Source image for an avatarJPEG, PNG or WebP up to 25 MB
GroupsUp to 50
Groups per accountOne